InforMH: Mental health services for displaced communities

InforMH project is an ongoing research project by the International Rescue Committee’s innovation arm, Airbel Impact Lab. As an NGO, their requirements are:

• To address social stigma and encourage refugees to seek mental health services.
• To validate that such services are in demand and therefore require public funding and support.

• 
To prove that a human-centered design approach can create lasting and sustainable change (further funding and recognition for Airbel).

With those three major outcomes in mind, we facilitated co-design workshops with displaced communities across Jordan to determine the best user experiences.

1. Two co-design workshops with 6 community representatives to develop initial designs.
2. Six larger workshops with 80+ refugees to test and iterate prototypes.
3. Two online, quantitative surveys with over 100+ participants to finalise prototypes.
4. 
A/B testing two websites with over 2000 participants to evaluate content/messaging.